agt99 Privacy Policy
Your privacy matters to us. Learn how agt99 collects, uses, and safeguards your personal information on our Bangladesh platform.
Last Updated: January 1, 2026
Introduction
Welcome to agt99, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how agt99 collects, uses, stores, and protects the personal information you provide when accessing or using our services. By registering an account, making a deposit, or simply browsing our website, you acknowledge that you have read and understood this policy.
agt99 is committed to maintaining the highest standard of data privacy for all users, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We respect your right to privacy and are dedicated to ensuring the security of your personal and financial information at every touchpoint of your experience on our platform.
This Privacy Policy applies to all products, services, games, and features offered by agt99, including cricket betting, live casino games, slots, crash games, and any future services we may introduce. If you do not agree with any part of this policy, please discontinue use of our platform immediately.
Information We Collect
To provide a safe, fair, and personalised gaming experience, agt99 collects several categories of personal information from users. The types of data we may collect include:
- Identity information: full name, date of birth, nationality, and government-issued identification (National ID, passport, or driver's licence) to comply with age verification and Know Your Customer (KYC) requirements.
- Contact information: email address, phone number, and residential address including city (e.g., Dhaka, Chittagong) and postal code.
- Financial information: payment method details including mobile banking accounts (bKash, Nagad, Rocket, Upay) and card information (Visa, Mastercard) used for deposits and withdrawals, transaction histories, and account balances.
- Technical information: IP address, browser type, device type, operating system, session duration, pages visited, referring URLs, and cookies data, collected automatically when you access our platform.
- Behavioural information: gaming activity, betting patterns, game preferences, bonus usage, and responsible gaming tool interactions such as self-exclusion requests or deposit limit settings.
We collect only the information necessary to provide our services and comply with applicable regulations. We do not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance.
How We Use Your Information
agt99 uses the personal data we collect strictly for legitimate business purposes related to our online casino and sports betting services. Specifically, your information is used to:
- Create and manage your player account, including verifying your identity and age to ensure compliance with our 21+ policy.
- Process financial transactions including deposits via bKash, Nagad, Rocket, and Upay, and BDT withdrawals to your registered payment method.
- Deliver customer support, respond to your enquiries, resolve disputes, and communicate important account updates or changes to our terms and policies.
- Comply with legal and regulatory obligations, including anti-money laundering (AML) checks, fraud detection, and responsible gaming requirements.
- Improve our platform by analysing usage patterns, game performance, and user feedback to enhance your overall experience on agt99.
- Send you promotional materials, bonuses, and personalised offers — but only if you have opted in to marketing communications. You may unsubscribe at any time.
We do not use your personal data for any purpose not described in this Privacy Policy without obtaining your explicit prior consent.
Cookies and Tracking Technologies
agt99 uses cookies and similar tracking technologies to operate our platform, remember your preferences, and measure site performance. A cookie is a small text file stored on your device when you visit our website.
We use the following categories of cookies on our platform:
- Essential cookies: required for the basic functioning of the website, such as keeping you logged in and processing your bets securely. These cannot be disabled.
- Analytics cookies: help us understand how users navigate our platform, which games are most popular, and where we can improve user experience. Data collected is anonymised.
- Preference cookies: remember your language choice, regional settings, and game display preferences to personalise your return visit experience.
Sharing of Your Information
agt99 does not sell, rent, or trade your personal information to third parties. However, to deliver our full range of services, we may share your data with carefully selected third parties under strict contractual confidentiality obligations, including:
- Payment processors and financial institutions: including bKash, Nagad, Rocket, Upay, and international card networks (Visa, Mastercard) solely for processing your deposits and withdrawals in BDT.
- Technology and game providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe, and others who supply our casino and sports platform technology. These providers are bound by strict data use agreements.
- Legal and regulatory authorities: in the event we are required by law, court order, or governmental regulation to disclose your personal information. We will notify you where legally permitted to do so.
We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection principles. We do not permit our third-party service providers to use your personal data for their own purposes.
Data Security
agt99 employs industry-standard security measures to protect your personal and financial data from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption to secure all data transmitted between your device and our servers. All stored personal data is encrypted at rest.
Despite our best efforts, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that affects your personal information, agt99 will notify affected users promptly in accordance with applicable data breach notification obligations.
Data Retention
agt99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or regulatory reporting requirements. For active player accounts, we retain data for the duration of your relationship with agt99 and for a period thereafter as required by applicable laws.
When your personal data is no longer required, agt99 will securely delete or anonymise it. If you request account closure, we will process your request in a timely manner and retain only the minimum data required by law.
Your Rights
As a user of the agt99 platform, you have rights in relation to your personal data. We respect these rights and provide mechanisms for you to exercise them. Your rights include:
- Right of access: you may request a copy of the personal data agt99 holds about you at any time.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request correction.
- Right to erasure: subject to applicable legal obligations, you may request that we delete your personal data. Note that we may be required to retain certain data by law even after account closure.
- Right to restrict processing: in certain circumstances, you may request that we limit how we use your personal data while a complaint or query is being investigated.
- Right to withdraw consent: where data processing is based on your consent (such as marketing communications), you may withdraw your consent at any time without affecting the lawfulness of processing already carried out.
To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 days of receipt.
Payments and Financial Data
agt99 supports a range of payment methods popular with Bangladeshi players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank transfers, as well as Visa and Mastercard. When you make a deposit or request a withdrawal in BDT, your financial data is transmitted using SSL encryption and processed only by authorised payment partners.
agt99 does not store your full card details or mobile banking PINs on our servers. Payment processing is handled entirely by our trusted payment gateway partners, who maintain their own security certifications. All transaction records are maintained strictly for accounting, anti-fraud, and regulatory compliance purposes.
Protection of Minors
agt99 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During the registration process, we verify the age of all applicants and reserve the right to request supporting identification documents at any time.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child may have registered on agt99 should contact us immediately at [email protected].
Changes to This Privacy Policy
agt99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.
Your continued use of the agt99 platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way agt99 handles your personal data, our dedicated support team is here to help. We are committed to addressing your privacy concerns promptly and transparently.
You may reach our support team by email at [email protected]. We aim to respond to all privacy-related enquiries within 2 business days. For general account support, please also visit our FAQ page.
Your Privacy at a Glance
SSL Encryption
All data transmitted between your device and agt99 servers is protected with industry-standard SSL encryption, keeping your personal and financial information secure at all times.
No Data Selling
agt99 never sells, rents, or trades your personal information to third parties. Your data is used solely to provide and improve your experience on our platform.
Minor Protection
agt99 enforces a strict 21+ age policy. We verify the age of every registered user and immediately remove any account found to belong to a person under 21.
Your Data Rights
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team to exercise any of your data rights quickly and easily.
Transparent Cookie Policy
We use only essential, analytics, and preference cookies. No invasive tracking or third-party advertising cookies are placed on your device without your knowledge.
Secure Payment Handling
Your bKash, Nagad, Rocket, and Upay payment details are never stored on agt99 servers. All financial transactions are handled by certified payment partners with their own security standards.
Explore agt99 Safely
Now that you understand how agt99 protects your privacy, you are ready to enjoy Bangladesh's best online casino and cricket betting experience with confidence.